Contact Us

• Redeeming a redeem code, or seeing a lost API key again: the redeem page. Enter the same redeem code from your email, and the same API key will be shown again.
• Checking your remaining quota: the Check usage page. Data is updated about every minute.
• How to use your API key in a chat app, Google Sheets, or your own program: the Vantenza AI Guide
• Common questions: the Vantenza AI FAQ
• Buying quota: the Vantenza store on Lynk.id

Check your Spam or Promotions folder first. If it is still not there after a few minutes, email [email protected] and include your proof of payment. We will help check and resend the code.

If your question is about an order or a code, include:

• your Lynk.id order number or invoice number;
• the email address you used when buying;
• proof of payment, if your question is about a payment or a code email that did not arrive;
• a short description of the problem, such as the error message shown and when it happened.

Do not send your full redeem code or API key, whether by email, chat, or phone. Your order number is enough for us to check the code's status and usage. If one order contains several codes and you need to point to one of them, just give the first 4 characters after "AIRS-".

Send refund requests by email to [email protected] with the subject "Vantenza AI Refund Request", so they are recorded with a clear date. A full refund is only available for a redeem code that has not been redeemed, with a request you send no later than 7 calendar days after the date your payment went through. If you want a refund, do not redeem the code yet.

The full terms and steps are in the Vantenza AI Refund Policy. See also the Vantenza AI Terms & Conditions.

Contact [email protected] right away and give your order number. Anyone who has your API key or redeem code can use your quota, so keep both as safe as a password.

We never ask for your PIN, password, OTP code, or card number. We only ask for bank account or e-wallet details by email from [email protected], and only to send an approved refund.

Have a question about LiveChat AI, our live chat product for businesses? Please go to the LiveChat AI Contact Us page. Information about Vantenza is on the Vantenza site.