Frequently asked questions about Vantenza AI. For a step-by-step usage guide, open the Vantenza AI Guide. Still have a question? Email [email protected].
About Vantenza AI
#What is Vantenza AI?
Vantenza AI is an AI service you can use in a chat app, Google Sheets, or your own program. You buy quota once and use it until it runs out, with no monthly subscription.
I can't code. Can I still use it?
Yes. Our guide has a section just for beginners: install an AI chat app, paste in your API key, and start asking questions like a normal chat.
Who provides Vantenza AI?
Vantenza AI is provided by Vantenza, a business run by an individual (not yet incorporated as a limited company, or PT). Its AI models are run by third-party AI providers.
Buying and payment
#How do I buy quota?
Click the "Buy quota" button on this site to open the Vantenza store on Lynk.id. Choose an amount, then pay with a method available on Lynk.id, such as QRIS and e-wallets. No account sign-up is needed. Everything is sent to your email automatically.
How much does quota cost?
You choose the amount, starting from the minimum price shown on this site. The quota you get equals the amount of the product you choose, not including any payment service fee. Pay more, get more quota.
What do I get after paying?
A redeem code is sent to your email. Redeem it on the redeem page to get your API key, server address (Base URL), and model name, ready to use.
The redeem code email did not arrive. What should I do?
Check your Spam or Promotions folder. If it is still not there after a few minutes, contact [email protected] and include your proof of payment. We will help check and resend the code.
API keys and quota
#I lost my API key. How can I see it again?
Open the redeem page again and enter the same redeem code from your email. The same API key will be shown again.
How do I check my remaining quota?
Open the Check usage page, enter your API key, then see your remaining quota (in rupiah) and the number of tokens used. Data is updated about every minute.
Does the quota expire?
No. Redeem codes, API keys, and quota do not expire. Your quota goes down when you send requests to the AI. Usage rates may change, and we announce changes on this site before they take effect. If rates go up, usage that has already happened is recalculated at the new rate, so the remaining quota in rupiah on a partly used API key may go down. The full terms are in the Vantenza AI Terms & Conditions.
How much can I use with my quota?
Quota is counted by the number of tokens (pieces of words) processed: the text you send (input) and the AI's answer (output). Answers cost more than input. An estimate of how many tokens your quota covers is shown on the Check usage page.
What happens when my quota runs out?
Your next requests will be declined with the message "Your quota has been used up". Buy more quota to get a new redeem code and API key.
Can one API key be used in several apps?
Yes. All usage comes out of the same quota. Do not share your API key with anyone else.
Can the list of models change?
Yes. Models may be added, replaced, or discontinued. The list of currently active models is always shown in the guide, and one API key can be used for all active models.
Refunds
#Can a quota purchase be refunded?
Yes, if the redeem code has not been redeemed and you send your refund request to [email protected] no later than 7 calendar days after the date your payment went through. What counts is the date your email was sent. Example: if your payment went through on 1 October, send your request no later than 8 October at 23:59 WIB (UTC+7). After the redeem code is redeemed, the payment cannot be refunded, unless the quota cannot be used because of a problem on Vantenza's side. In that case, Vantenza replaces the quota or refunds the value of the remaining unused quota. The details are in the Vantenza AI Refund Policy.
When does a redeem code count as redeemed?
From the moment the code is used on the redeem page and the API key is shown for the first time. Reopening the API key with the same code does not change this status, so the code still counts as redeemed.
How do I request a refund?
Email [email protected] with the subject "Vantenza AI Refund Request". Include your Lynk.id order number or invoice number, the email you used when buying, proof of payment, and the reason for the refund. Do not send your full redeem code or API key.
Security and help
#How is my data processed?
Your messages are forwarded to the AI provider for processing. Vantenza AI servers only record the number of tokens and the cost, not the content of the requests you send through your API key. Avoid sending sensitive data such as passwords, card numbers, full bank account numbers, or other people's personal data. Anonymize data before sending it. The details are in the Data and privacy section of the Vantenza AI Terms & Conditions.
What if my API key or redeem code is leaked?
Contact [email protected] right away. Anyone who has your API key or redeem code can use your quota, and use by other people is not covered by refunds, unless the leak was caused by Vantenza's error. That is why you should keep both as safe as a password.
How do I contact Vantenza AI?
Email [email protected], or use the chat on this site. Phone: 0811-6884-2424. Address: Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520. All the ways to contact us are on the Contact Us page.