Vantenza AI Terms & Conditions

Vantenza AI is provided by Vantenza, a business run by an individual (not yet incorporated as a limited company, or PT). You can contact us by email at [email protected].

Vantenza AI is a prepaid AI access service. You buy quota in rupiah, then use it through an API key in a chat app, Google Sheets, or your own program, with no monthly subscription.

If you buy on behalf of a business, you confirm that you are authorized to represent that business.

• Quota: the usage balance in rupiah attached to one API key.
• Redeem code: a code in the format AIRS-XXXX-XXXX-XXXX that is sent to your email after your payment goes through.
• Redeem: using a redeem code on the redeem page so that the API key is shown.
• API key: the access key for using Vantenza AI, starting with vt- (older API keys starting with sk- remain valid). One redeem code produces one API key.
• Request: each request sent to the AI with your API key.
• Token: a piece of a word used to count usage, both in the content you send (input) and in the AI's answer (output).
• Usage rate: how much quota, in rupiah, is used for each use of the AI.
• AI provider: a third party that runs the AI models available on Vantenza AI.

• Quota is bought through the Vantenza store on Lynk.id, which opens from the "Buy quota" button on this site. No account sign-up is needed.
• You choose the purchase amount yourself, with the minimum amount shown on the site and on the store page at the time of purchase.
• The quota you get equals the amount of the product you choose in the store, not including any payment service fee.
• Payments are processed by Lynk.id using the methods available on the Lynk.id payment page, such as QRIS and e-wallets. Lynk.id's terms also apply to the payment process. The card or account details you use to pay are processed by Lynk.id and are not stored by us. We never ask for your card number, PIN, password, or OTP code. We only ask for bank account or e-wallet details by email from [email protected] if your refund is approved, in order to send you the refund.
• Each purchase is a one-time payment. There is no subscription and no monthly bill.

• After your payment goes through, the redeem code is sent automatically to the email address you entered on Lynk.id. Make sure that email address is correct and active.
• The email containing the redeem code is sent in Indonesian.
• If the email does not arrive, check your Spam or Promotions folder. If it is still not there after a few minutes, contact [email protected] and include your proof of payment. We will help check and resend the code.
• In some cases, for example when the order data does not match a product in the store, the code is not issued automatically. We review such orders manually.
• Redeem codes do not expire. Keep the email with your code, and do not share the code with anyone.

• Redeem your redeem code on the redeem page. Once it is redeemed, your API key, server address (Base URL), and model name appear right away.
• A code is valid only for the product you bought.
• If you lose your API key, enter the same redeem code on the redeem page. The same API key will be shown again. This means that anyone who has your redeem code can see your API key.
• API keys do not expire. An API key stops working when its quota runs out, or if it is blocked as described in the Suspension section below.
• Quota cannot be added to an existing API key. To get more quota, buy again to receive a new redeem code and API key.

• Your quota goes down each time you send a request to the AI, based on the number of tokens processed: the text, images, video, or files you send (input) and the AI's answer (output). Answers cost more than input, and smarter models use up quota faster.
• For chat requests, our system adds a short instruction (system prompt) to each request. This instruction is also counted as input tokens.
• On some models, the tokens the model uses for its thinking process (reasoning) are also counted in usage.
• Quota has no time limit for use. Quota goes down through usage, and the remaining quota can change because of rate changes, as described in the Usage rates, models, and AI providers section.
• Your remaining quota in rupiah, the number of tokens used, and the estimated tokens left can be seen on the Check usage page. Data is updated about every minute. The estimated tokens left is calculated from the output token rate of the default model, so it is only an estimate.
• When the quota runs out, further requests are declined. There are no extra charges.

The AI models on Vantenza AI are run by third-party AI providers. The model names you use are Vantenza service names, not the model names used by the providers. Vantenza does not create or train these AI models.

The costs we pay to AI providers can change. Therefore:

• We may change the usage rates. We announce rate changes on this site before the new rates take effect.
• Rate changes apply to all API keys, including those that have been partly used. Usage that has already happened is recalculated at the new rate, so the remaining quota in rupiah on an API key that has been used may change. If rates go up, that remaining quota goes down. On an API key that has not been used, the remaining quota in rupiah stays the same, but the number of tokens it covers may change.
• The list of models can change at any time: models may be added, replaced, or discontinued. The list of currently active models is always shown in the Vantenza AI Guide. We do not guarantee the availability of any particular model or AI provider.
• For some models, requests may be automatically routed to a backup model when the AI provider is having problems. Not every feature has a backup model.

To keep the service stable for all users, we apply a limit on the number of requests in a short time for each API key, a limit on request size, and a limit on answer length for each model. The limits for each model are listed in the guide. Requests that exceed a limit are declined with an error message. These limits may change.

• Redeem codes and API keys are like passwords: anyone who has them can use your quota.
• Your API key is meant for your own use. If you share your redeem code or API key with others, you bear the risk yourself.
• All usage through your API key reduces the same quota, no matter who sends the request.
• Do not put your API key in code that runs in a browser, in a mobile app, or in a public repository.
• If your redeem code or API key is leaked, contact [email protected] right away. Use by other people of a leaked code or API key is not a problem on Vantenza's side and is not covered by refunds, unless the code or API key reached them through Vantenza's error or negligence, for example because our system sent it to the wrong email address. In that case, the quota used is treated as quota that cannot be used because of a problem on Vantenza's side, under the Refund Policy.

You agree not to use Vantenza AI for:

• activities that break the law in Indonesia or where you are located;
• creating or spreading content that exploits children, sexual violence content, hate speech, or threats of violence;
• fraud, phishing, impersonation, or misleading others;
• creating or spreading malware, or attacking other parties' systems;
• sending spam or unsolicited bulk messages;
• infringing the intellectual property rights, privacy, or personal data of others;
• getting around the quota limits, request limits, security, or usage calculation of Vantenza AI, including trying to guess other people's redeem codes or API keys;
• deliberately overloading or disrupting the service, including the redeem page and the Check usage page.

AI providers may also refuse certain requests under their own policies.

• AI answers are generated automatically and may be wrong, incomplete, or unsuitable for your needs. Double-check facts, figures, and code before using them.
• AI answers are not professional advice, such as legal, medical, or financial advice.
• You are responsible for the content you send to the AI and for how you use its answers.
• We do not claim ownership of the content you send to the AI or of the AI answers you receive.

When you buy and use Vantenza AI, we process the following data:

• Order data from Lynk.id, including your name, email address, phone number, order number, payment amount, and other data that Lynk.id sends with the order, to send your redeem code, help you, and keep a record of the transaction.
• IP addresses when a redeem code is redeemed or when someone tries to enter an invalid code, for security and to prevent abuse.
• Usage records for each API key, in the form of token counts and costs. Vantenza AI servers do not store the content of the requests you send through your API key.
• The content of your requests is forwarded to the AI provider for processing, and is handled under that provider's policies. AI providers may be located outside Indonesia.
• Chat content and data you send through the chat feature on this site, to reply to your questions. Chat messages may be answered by AI or by our team. To prepare answers, chat messages are processed by third-party AI providers that may be located outside Indonesia.
• Bank account or e-wallet details you provide to receive a refund, used only to send you the refund.

To run the service, we also use third-party services, namely: Lynk.id for payments; an email delivery service; Google reCAPTCHA to protect the redeem and Check usage pages from bots; Telegram for our team's internal notifications, which include the name, email, and IP address related to an order, a code redemption, or a code redemption attempt; the chat feature on this site, which uses LiveChat AI (chat.vantenza.com); and Google Fonts for typefaces. AI providers and some of these services, including Google reCAPTCHA and Telegram, may process data outside Indonesia.

We keep order data for as long as needed for the purposes above and to meet legal obligations. You have the right to request access to, correction of, or deletion of your personal data, and to withdraw your consent, under Indonesia's Personal Data Protection Law, by emailing [email protected].

Do not send sensitive data such as passwords, card numbers, full bank account numbers, or other people's personal data to the AI. Anonymize data before sending it.

We try to keep Vantenza AI available at all times, but we do not guarantee that the service will always be available without disruption. The service may be disrupted by maintenance, problems at AI providers, network issues, or other things beyond our control. Because quota does not expire, you can still use your quota once the service is back to normal.

If Vantenza permanently discontinues Vantenza AI, we will announce it on this site before the service stops, and refund the value of the remaining unused quota under the Refund Policy.

We may block an API key if there is strong reason to suspect a breach of the usage rules, abuse, or a security risk, or if required by law. Where possible, we will notify you in advance, with the reason, at the email address recorded on the order. You can raise an objection through [email protected], and we will tell you the outcome of our review by email.

Remaining quota on an API key blocked because of a proven breach is not refunded, unless the law provides otherwise. If an API key is blocked because of a security risk without any breach on your part, or the block turns out to be a mistake, its remaining quota is treated as quota that cannot be used because of a problem on Vantenza's side, under the Refund Policy.

The refund rules are explained in the Vantenza AI Refund Policy. In short, you get a full refund if the redeem code has not been redeemed and you send your refund request to [email protected] no later than 7 calendar days after the date your payment went through. What counts is the date your email was sent. Example: if your payment went through on 1 October, send your request no later than 8 October at 23:59 WIB (UTC+7). After the redeem code is redeemed, the payment cannot be refunded, unless the quota cannot be used because of a problem on Vantenza's side. In that case, Vantenza replaces the quota or refunds the value of the remaining unused quota.

To the extent permitted by applicable law, Vantenza's total liability for claims relating to Vantenza AI is at most the amount you paid for the affected quota.

Vantenza is not liable for indirect losses, such as loss of profits, data, or business opportunities; for losses caused by incorrect AI answers; or for quota used by other people who obtained your redeem code or API key, unless the code or API key reached them through Vantenza's error or negligence, for example because our system sent it to the wrong email address.

This limitation does not apply to losses caused by Vantenza's willful misconduct or gross negligence, and does not reduce your rights as a consumer under the laws and regulations.

The Vantenza and Vantenza AI names, the logos, the site, the guide, and the Vantenza AI software belong to Vantenza. You may not copy or use them for commercial purposes without our written permission.

We may update these terms, for example because of changes to the service, AI providers, or regulations. The latest version is always available on this page with its effective date, and we announce changes on this site before they take effect. Changes do not apply retroactively. Changes that reduce your rights or add to your obligations do not apply to quota you bought before the date the change takes effect, unless the change is required by laws and regulations. Changes to usage rates are covered in the Usage rates, models, and AI providers section.

These terms are governed by the laws of the Republic of Indonesia.

If you have a complaint or dispute with us, please contact us first at [email protected]. We will try to resolve it amicably through discussion. If discussion does not lead to a resolution, the parties may seek resolution through a consumer dispute settlement body or a competent court, in accordance with the laws and regulations in force in Indonesia.

This document is written in Indonesian. Translations into other languages are provided for convenience. If the content of the Indonesian version and a translation differ, the Indonesian version prevails.

Questions about these Terms & Conditions can be sent to [email protected].

• Email: [email protected]
• Phone: 0811-6884-2424
• Address: Jl. Kedoya Raya No. 20, Kota Adm. Jakarta Barat, DKI Jakarta 11520

All the ways to contact us are on the Contact Us page.